Introducing the Enhanced Onboard Platform: Built for Scale, Designed for Insight
We’re excited to share a major milestone: Onboard’s newly expanded platform is officially live as of TODAY, bringing real estate owners and operators the industry’s first end-to-end solution for managing bulk internet and technology amenities at scale.
If you’re an owner or operator, you already know that for your residents, internet is no longer just a service—it’s one of the most essential amenities they expect. But managing it across a growing portfolio? That’s where things get complicated.
That’s exactly what the new Onboard platform was built to solve.
Why This Release Matters
Most tools in the market give you snapshots—bandwidth stats here, service tickets there. Onboard goes several steps further. It’s the only platform designed specifically for real estate owners and operators to manage every stage of a bulk internet program:
- Pre-sale modeling and provider contracting
- Resident enrollment and program launch
- Financial performance and NOI tracking
- Ongoing visibility into portfolio-wide health
For our customers, internet is more than a service—it’s a strategic asset. Our platform gives them the tools to manage that asset with confidence, clarity, and control.
This transparency and control is essential for real estate owners and operators seeking to drive asset growth.
"Onboard's platform provides clear visibility into program performance, which enables more proactive program management and accelerates profit generation," Vahan Kalayjian, VP of Investments at Excelsa Holdings, said.
Real-Time Insights, All in One Place
At the heart of this release is the Onboard Customer Portal—a clean, intuitive interface that lets operators see exactly how their internet amenity programs are performing. You can monitor progress, track timelines, view resident enrollment, and dig into program ROI, all from a single dashboard.
Behind the scenes, Onboard integrates directly with the nation’s top ISPs, pulling in real-time data that helps customers make smarter decisions without the operational headache.
“The Onboard Customer Portal is clean, user-friendly, and makes it easy to access all your account details in one convenient place. It's a smart, streamlined tool that puts everything you need right at your fingertips,” Kyle Spinder, Asset Manager at Tablerock Capital said.
Built for Scale, Backed by Security
Operators managing thousands of homes and multiple providers need more than automation—they need peace of mind. Onboard has completed a rigorous SOC 2 Type II audit with zero exceptions, ensuring the platform meets high standards for data security, privacy, and availability.
And because Onboard is backed by Conservice’s utility expertise, it integrates seamlessly into your existing utility workflows—with even more functionality coming soon.
See the Onboard Customer Portal in Action
Follow along as our SVP of Product, Larry Furr, walks you through the newly released updates to the Onboard Customer Portal:
What’s Next
We’re not done. Up next: leveraging Conservice to drive integrated telecom billing, bringing internet and utility charges together in one resident-friendly experience—giving operators a unified approach to amenity management with less friction and more control.
This is more than a platform upgrade. It’s the foundation for a better way to manage the amenities that matter most.
Learn more about the Onboard platform at letsonboard.com/our-platform.
