Provider Specialist

Job Description

The provider specialist / operation specialist is a crucial member of our sales team, reporting directly to the senior manager of provider relations. As a provider specialist/operation specialist, you will play a pivotal role in establishing strong relationships with provider account executives, researching property-level due diligence, and securing the best pricing for our valued clients. Your attention to detail as you track and maintain sales opportunities will bolster the company’s reputation and our clients’ trust.

Job Classification: Exempt
Pay Band: Provider Specialist ($50,000–$63,000)

Responsibilities
  • Build Rapport with Partners: Effectively build rapport and foster strong relationships with provider account executives and operation specialists through email and phone communications
  • Contractual Evaluation: Thoroughly understand and evaluate contractual provisions and resident data to position the best bulk service options for our clients, ensure compliance with contractual requirements, and leverage this knowledge during negotiations
  • Process Management: Manage the end-to-end lifecycle of client portfolios, ensuring seamless coordination and efficient execution throughout each phase
  • Pricing Negotiation: Employ strong negotiation skills to obtain competitive pricing and favorable terms from providers, striving to secure the most cost-effective solutions while maintaining a win-win relationship with our partners
  • Financial Projections and Proposals: Develop comprehensive and accurate financial projections and create well-structured proposals that articulate the benefits of our offerings and showcase the value we provide to our clients
  • Salesforce Proficiency: Utilize multiple instances of Salesforce and other relevant platforms to track all opportunities with the utmost data integrity and attention to detail, ensuring that all information is up to date, organized, and easily accessible for seamless collaboration across the sales team

Qualifications
  • Experience working with multiple CRM platforms (Salesforce experience preferred)
  • Attention to detail, ensuring accuracy in data entry, document creation, and email negotiations
  • Demonstrated ability to learn new systems, processes, and tools quickly, adapting to changes and new technologies with ease
  • Strong problem-solving skills and the ability to handle ambiguity and make sound decisions in a dynamic sales environment
  • Excellent organizational and time management abilities, allowing for efficient multitasking and prioritization of tasks
  • Consistent high performance, efficiency, and productivity
  • Ability to work well in a team environment, fostering positive working relationships and contributing to a collaborative culture
  • Flexibility and adaptability to handle changing priorities and meet deadlines in a fast-paced sales setting
  • Effective communication skills, both written and verbal, to collaborate with the sales team and other stakeholders effectively
  • Experience with telecommunications, smart-home, and broadband services strongly preferred
  • Demonstrated ability to work with speed and efficiency without compromising accuracy, consistently delivering high-quality results within tight timelines

About Onboard

Founded in 2017 in a living room in Salt Lake City, UT, with a now national presence (40 states) and a ~120-person full-time workforce, Onboard is a fast-growing, technology-enabled service and software company that is changing the way in which real estate tech (internet, smart home, access control, security, energy and carbon monitoring/reduction, etc.) is created, deployed, and managed in multitenant environments (apartments, HOAs, SFR, student housing, etc.). Onboard offers the first and most comprehensive turnkey platform built for property owners, management, and staff to blueprint, negotiate, implement, and support sustainable property tech programs from the nation’s leading internet and technology service providers.

Onboard serves many of the nation’s largest rental property portfolios and property management companies—with over 150,000 units under contract averaging multiple years in length—providing a steady base of recurring revenue.

Bootstrapped and profitable for its first five years, Onboard raised money for the first time in Q1, 2023, in order to accelerate growth and capture its $4B+ TAM.