Putting residents first means understanding the daily frustrations they face. Internet service shouldn’t be one of them.
Picture this: a resident is midway through an important work call when their Wi-Fi suddenly drops… again. Or they’re trying to unwind at night, only to be met with endless buffering. These moments add up, and they shape how residents feel about their home, their community, and potentially whether they choose to renew.
As expectations rise, owners and operators are rethinking how connectivity is delivered. Bulk internet programs are becoming an increasingly valuable solution to not only streamline operations, but to dramatically & consistently improve the resident experience.
Here’s why residents benefit:
1. Faster, more reliable Wi-Fi
Partnerships between a bulk internet partner & leading service providers will give residents strong, consistent internet connections with fewer delays and interruptions, even during peak usage times.
2. Lower monthly cost
By negotiating at scale, communities can secure premium speeds at a rate individual residents can’t get on their own. Residents get more bandwidth for less, without promotional pricing or hassles.
3. Instant activation
Forget technician waitlists and installation windows. Bulk internet is ready the moment residents move in, removing the friction and eliminating activation fees or equipment costs.
4. Better support experience
With a bulk internet management partner, both residents and staff receive live support via chat, phone, and email. With a 95% reduction in the number of interactions the property team has to manage with the provider, residents enjoy efficient support, while staff can focus on other operational priorities.
In A New 2025 Study in AI-Guided Sentiment Analysis: What Multifamily Residents Think About Wi-Fi by 20for20 in collaboration with RETTC, a conversation in between a researcher and a resident highlights a recurring theme uncovered in the study: many residents don’t actually know what alternatives or service options are available to them. When asked whether they’ve considered switching providers due to unsatisfactory internet connection, the resident expressed uncertainty. Not because they’re satisfied, but because they’re unsure if anything better exists.
This lack of awareness reinforces the responsibility owners and operators have to thoroughly evaluate connectivity solutions on behalf of their communities. By researching bulk internet options and understanding how managed service models work, operators can make informed decisions that meaningfully improve residents’ daily lives. When residents are struggling with long set-up delays on move-in, unreliable speeds, or confusing retail plans, they’re not just looking for a different provider, they’re looking for someone to take the lead in delivering a better experience.
While any well-implemented bulk program can elevate resident satisfaction, the right management partner makes all the difference. With Onboard, communities get fully managed, reliable connectivity programs designed around resident needs — reducing outages and helping owners deliver an experience that drives retention and peace of mind. Plus, Onboard’s contract negotiation services ensure owners secure the best possible terms and pricing with the service provider, making the transition to bulk internet both seamless and financially beneficial.Are your residents getting the dependable internet they expect? See how Onboard can help your communities provide a better, worry-free connection: Contact us today.
